Returns Exchanges

WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE

We want you to be completely happy with your purchase! If for any reason you are not happy with your purchase, we will gladly accept returns (excluding swimwear and intimate bottoms, health, beauty and fragrance items and perishables, and products marked as "Final Sale") within 30 days of the order leaving our warehouse. You will receive a full refund for the cost of the merchandise, minus all shipping costs.

Certain items will be shipped out with a security tag. Returns on these items will only be accepted if the security tag remains attached. Any items that were shipped out with a security tag but returned without the security tag will not be refunded.

Please, note that all "Final Sale" items are not eligible for returns and are non refundable. 

 

All "Final Sale" items returned without approval will be restocked without a refund.

 

DOMESTIC BUYERS

To request a domestic order refund:

STEP 1

Start a return

CLICK HERE to start a return. You may enter your Order ID # and Shipping Zip Code, or enter the email address associated with your order.

STEP 2

Select items

Next, choose which item(s) you would like to return and select the reason you are returning the item(s).

STEP 3

Complete the return

If everything looks correct in the return summary, you may complete the return.

STEP 4

Print prepaid label

Download and print your USPS prepaid label and drop off at your nearest USPS location. Click here to find a USPS location near you.

STEP 5

Get refund

You will receive a credit to your original payment method within 10 business days of the return being delivered to our warehouse.

 

 PLEASE NOTE

Once we receive the return item(s) back to our warehouse and validate the return reason, we will refund the pre-paid return label cost for ‘Item is damaged’ and ‘Received wrong item’ return reasons.

All "Final Sale" items returned without approval will be restocked without a refund.

 

 

FOREIGN BUYERS

To request an international order refund:

 

STEP 1

Print form

Print a "Return Authorization Form" from this page for each item you are returning. This form must be filled out completely and included in your return package within 30 days of leaving our warehouse.

STEP 2

Pack items

In your return package, include the Returns Authorization Form and the item you are returning in its original, unused condition with original tags, packaging and protective liner intact (if applicable). We are unable to accept items with signs of wear, heavy perfume or smoke. Intimate apparel bottoms including panties and swimwear bottoms are non-returnable.

STEP 3

Mail pack

Mail your return to the address below. We will process your return within 10 business days of receipt. We will refund the purchase price less shipping costs. Mail your return to: eric@etonlinesalesllc.com